Benefit Contacts
Manage your benefits online
Your Track To Health
Enrollment, plan details, dependents, and benefits management.
Open Your Track To Health
Tip: This is usually the fastest “start here” option.
Urgent / Time-sensitive
Tap a phone number to call on mobile.
Emergency
Family Emergency Contact Line
Assistance
National Employee Assistance Help Line
Quick links
Orthopedic Surgery Program — Lantern
Lantern gives you access to excellent and affordable care for planned orthopedic/musculoskeletal surgical
procedures, with 1:1 help from a personal care advocate (finding a surgeon, scheduling, and more).
Highlights
- 1:1 help at every step from a personal care advocate.
- Surgeons in-network must pass a comprehensive quality review focused on outcomes.
- Included in medical benefits at no additional cost.
- If travel is needed, you may receive a prepaid debit card for eligible travel expenses (gas, meals, hotel).
Call Lantern
7 a.m. – 11 p.m. ET, Mon–Fri
For emergencies, call 911 or go to the nearest ER.
Cardiac Care Program COE — Cleveland Clinic
This Center of Excellence (COE) benefit program provides access to high quality cardiac care at Cleveland Clinic,
with concierge support (including travel arrangements) so you can focus on your heart, health, and recovery.
Highlights
- Nationally ranked and globally recognized cardiovascular care.
- One of the largest cardiovascular practices in the U.S.; performs more than 5,000 heart surgeries each year.
- Concierge service and travel arrangements/coordination.
- Deductible and co-insurance may be waived for qualifying procedures (plan rules apply).
Call to learn more / start
Cleveland Clinic’s Travel Program will verify eligibility and discuss your medical needs.
Important notes
For non-emergency heart surgery. Members in a high-deductible health plan must satisfy their in-network deductible.
For emergencies, call 911 or go to the nearest ER.
Program eligibility (summary)
May be available to employees and covered dependents in need of non-emergency heart surgery with primary healthcare
coverage provided under The Railroad Employees National Health and Welfare Plan or The SMART-TD Health and Welfare Plan.
Refer to your benefit information for individual coverage.
Health & Benefits
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UPRR Enrollment Services1-800-753-2692
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HR Service Center Support
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Highmark Blue Cross Blue Shield
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UnitedHealthcare
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The Hartford (replaced Aetna)1-800-205-7651 833-357-5153
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UP Railroad Employees Health Systems
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Plan documents / Summary Plan Descriptions
Mental Health / Substance Abuse
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United Behavioral Health
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American Addiction Centers
Prescription Drug Providers
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Optum Rx (Prescription Drug Card & Mail Order)
Dental & Vision
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Aetna Dental PlanEligibility: must have 1 year of service.
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EyeMed Vision CareEligibility: must have 1 year of service.
Life & Disability
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MetLife (National Health & Welfare Plan)1-800-310-7770
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Optional Life & AD&D (MetLife Group #0145757)1-866-659-1377Eligibility: must have 120 days of service.
Retirement
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Agreement 401(k) Retirement Plan — VanguardEligibility typically occurs after 1 year from original hire date.
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Supplemental Retirement Plan (reading)
Education & Eligibility
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Educational Assistance ProgramAvailable for all employees.
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Insurance Eligibility Questions (Payroll Accounting)Union Pacific — Payroll Accounting1-402-544-4729 Option “2”, then Option “1”
Union & Member Programs
Union One (Union Hub) — Supplemental Insurance
(formerly Cornerstone)
Plan details & enrollment
Voluntary STD/LTD and Life (with AD&D) coverage for union members.
Railroad Retirement Board (RRB)
Contact your nearest RRB office for in-person help.
Craft Professionals — Agreement / Benefits Overview
UPRR reference page for craft professionals (agreements and benefits overview).
Open Agreement Benefits Overview
